At the end of November, Ms. Wang purchased a door cabinet. Recently, due to the maintenance of the door cabinet, Ms. Wang saw the internal materials and determined that the door cabinet she purchased was not solid wood. It was inconsistent with the introduction of the salesperson, and the furniture city insisted that The door cabinet belongs to solid wood furniture. The focus of the dispute between the two sides is on judging the standard of solid wood furniture.
National standards recognize inconsistent solid wood furniture caused consumer disputes
After the investigation, the reporter found that solid wood furniture is the darling of the home market. However, neither consumers nor merchants have a lack of understanding of the standards of solid wood furniture, and some merchants use the concept to play the edge ball. The national standard for solid wood furniture divides solid wood furniture into solid wood furniture, solid wood furniture and solid wood veneer furniture, which makes consumers feel puzzled.
Disputes caused by solid wood furniture
On the morning of December 8, Ms. Wang came to the “Fengyang Furniture City Conference Room†in the West Fourth Road of Zhangdian, saying that the door cabinet she had purchased was not real solid wood furniture, and asked the merchant to give a statement. Ms. Wang told the reporter that the door cabinet was purchased on November 20th. Recently, because of the need for maintenance, she saw the internal materials of the door cabinet. It was found that some of the pieces were made of wood after the secondary processing, "The maintenance person said This kind of board is called blockboard. I think this kind of material can't be called solid wood furniture, and the salesperson clearly told us that it is solid wood furniture."
Businesses have different opinions on the question raised by Ms. Wang. “When the customer asked if it was solid wood furniture, I did say it was solid wood furniture, but I didn’t say that all the places were solid wood.†The salesperson who introduced the product to Ms. Wang said that the door cabinet is not 100% solid wood, but it is not The representative is not solid wood, "The blockboard is also a kind of solid wood."
The person in charge of the furniture market told the reporter that the frame of the door cabinet purchased by Ms. Wang, including the panel, the top plate and the door panel, is pure solid wood material. Only the blockboard is used in some parts. “The blockboard is made of piece wood. If it is done, it is also a solid wood material. According to the customer's statement, all the materials are a whole piece of solid wood. On the one hand, large pieces of material are difficult to find, on the other hand, the price is much higher. There is no stock in the whole solid wood store, we have to order now."
"You see, this material is a blockboard, which is all wood." The salesman picked up a mattress on the bed in the store and pointed to the frame of the bed. The material and the materials used on the door cabinet were the same. The reporter saw that the bed frame of about 2 meters long is the so-called "blockboard" of the merchants. This kind of board is obviously different from the MDF, the plywood, etc., which are connected by several smaller pieces of wood. And made of veneer on two breads. "Not only here, furniture made from this material in other markets is also called solid wood furniture." The salesman said.
The more confused the national standard
The focus of the problem is on the standard of solid wood furniture. Customers think that solid wood furniture must be a whole piece of wood, there should be no secondary processing of the board, and the business does not agree with this view.
“There is no national standard for solid wood furniture? How to stipulate?†The reporter asked the person in charge of the furniture market. "It should be there. I can't say exactly how to stipulate it," said the person in charge. For the national standard of solid wood furniture, the market salesperson also failed to give a clear answer.
It is not surprising that consumers have not questioned what they bought and what they haven’t fully figured out.
After many verifications, the reporter found that in the national standard "GB/T 3324-2008" "General Technical Conditions for Wooden Furniture", which was promulgated in 2008 and started in 2009, there is an accurate definition of solid wood furniture, that is, Saw-timber or solid wood slabs are made of surface-finished furniture; or furniture that has been treated with solid wood veneer or veneer (wood veneer) on such substrates.
The national standard defines “substrate†as “the material used to make the main parts of furniture, also called the main materialâ€. At the same time, the national standard also states that “the main components of cabinet furniture include panels, roof panels, door panels and side panels. , partitions, bottom plates and tripods, etc.".
The definition of solid wood furniture in the national standard seems very clear, but Ms. Wang feels more and more confused. "There are too many special terms, the more confused they are, the more they say the 'blockboard' is solid wood material?"
At the same time, the reporter found that the word "blockboard" appeared in the national standard is the definition of "wooden panel furniture", "wooden panel furniture" is "made of fiberboard, particleboard, plywood, blockboard, laminated timber, etc. The furniture of the substrate".
When the reporter pointed out this article, the merchant said that "the blockboard they said is a common name, and not a concept in the national standard." For the statement of the merchant, Ms. Wang said that she did not agree.
What makes Ms. Wang more confused is that while the national standard gives the definition of solid wood furniture, it also divides the solid wood furniture into “all solid wood furnitureâ€, “solid wood furniture†and “solid wood veneer furnitureâ€, and gives them respectively. Specific definition. "I didn't expect there were so many kinds of solid wood furniture, I was a little confused." In the subsequent interview, a furniture salesperson admitted that she felt that this statement in the national standard was a bit of a superfluous addition.
Experts preliminarily judged to be solid wood
The disagreement between Ms. Wang and the business is still unresolved. On December 8, the reporter called the relevant departments of Zibo City Quality Supervision Bureau, and the staff clearly stated that they could not detect solid wood furniture. An industry insider told reporters that the formal inspection of solid wood furniture often destroys the furniture before it can draw conclusions, or else it can only make preliminary judgments through materials and processes.
On December 9th, the reporter contacted the relevant experts of the Light Industry Department of Zibo City Product Quality Supervision and Inspection Institute. The other party got a preliminary conclusion after learning the so-called “blockboard†materials and production process of the merchants – Ms. Wang The door cabinets purchased belong to solid wood furniture. "To judge whether it is solid wood furniture, the most fundamental thing is to see if there is a wood-based panel. If there is a wood-based panel such as a plywood or a MDF, it must not be called solid wood furniture, but like the door cabinet bought by Ms. Wang. It should be in line with the standard of solid wood furniture, because the plates used by the manufacturers are plugged in, but the raw materials are solid wood," the expert explained.
According to the national standard, the furniture made of solid wood sawn timber or solid wood board and covered with solid wood veneer or thin wood (wood veneer) belongs to “solid wood veneer furnitureâ€, and then contact with experts, Ms. Wang purchased the door cabinet Should belong to "solid wood veneer furniture".
Market chaos directly refers to the national standard loophole
The dispute between Ms. Wang and the merchant finally has a clearer statement, but the chaos of the solid wood furniture market reflected by this is only the beginning.
In the market where Ms. Wang purchased furniture, the reporter found that the amount of product identification information was very small. On the door cabinet purchased by Ms. Wang, there is a price tag. The product name column only reads “door cabinetâ€, which can not be used to judge whether it is solid wood furniture, solid wood furniture or solid wood veneer furniture. There is only one trademark on the top and bottom of the door cabinet, and there is no supporting instructions.
Not only in the above furniture market, from December 9 to December 11, the reporter has investigated a number of furniture markets in the central city and found that this phenomenon exists to varying degrees.
The national standard also has clear provisions in this respect. It is required that the product identification must include information such as main materials and implementation standards. The instructions for use must include the main raw and auxiliary materials names and use parts. "Our consumers can't figure out whether it's solid wood or not." The seller said helplessly.
In the market surveyed by the reporters, the words “pure solid woodâ€, “all solid wood†and “100% solid wood†are dazzling, and the national standard of solid wood is rarely seen. In an interview with the furniture market in Zhangdian Shopping Mall West Road, the reporter found a bed marked with "special price" signs. "Is this bed solid wood?" asked the reporter. "All solid wood, you can rest assured, now engage in activities." The sales clerk said, to open the mattress to the reporter, the reporter saw that the bed board is plugged in solid wood panels, but the bedside panel has regular wood grain. “How is the bedside panel not like solid wood?†the reporter asked. "To be honest, the bed is made of wood-based panels, but it is very solid, you can rest assured." The sales clerk looked at the reporter and replied. "Can this kind of wood-based panel be called solid wood furniture?" The reporter then asked. The salesperson did not respond positively and began to introduce another bed to the reporter.
In the market, there are not many people who use the concept of solid wood furniture to wipe the ball. Anyone with solid wood materials, even if there is only one solid wood board on the whole furniture, it is called solid wood furniture in general, and it has become a marketing method for some merchants.
"It is all the national standard damage, solid wood furniture should be all solid wood, why do you have to make three kinds?" In the interview, a furniture dealer pointed the market chaos to the current national standard, he considered solid wood furniture The definition is too broad and lacks uniqueness. It is the current national standard that allows individual businesses to play the ball and let the consumers not understand. "In fact, many solid woods are not easy to use, because there are many mechanics involved in the furniture. Sometimes the use of wood-based panels is more durable, and the wood utilization of wood-based panels is higher. From an environmental point of view, it is worth promoting."
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