It is understood that the furniture industry is the most prone to complaints and disputes in the home category. At present, the threshold of the furniture industry is relatively low, and the phenomenon of mixed fish and dragons is serious. Some so-called dealers are not loyal to the brand they represent, and the after-sales service provided is unqualified. Manufacturers often do not have the ability to complete services remotely, which leads to after-sales disputes.
Consumer complaints are concentrated on the dealer's withdrawal of the cabinet, the maintenance and repair of the furniture is not responsible; the furniture is returned due to quality defects, the dealer requires the consumer to bear the resulting transportation costs; the installation of workers is not enough, due to improper operation Causes artificial damage to the furniture; does not deliver on time; the material of the furniture does not match the propaganda, the color does not match the sample, the size specifications do not match the buyer's requirements, and so on.
The cabinet products can not be mass-produced, and there is no uniform standard. The main consumption problem is that many small brands are inherently inadequate when designing products. For example, the design of the hanging cabinet is too high, the internal functions of the cabinet are unreasonable, lack of humanity, as well as the use of materials to cut corners, fish and beads, etc., which intensifies the damage rate of the cabinet during use.
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