From 9:00 to 16:00, the solid wood furniture that Mr. Chen was eager to send to Chaoyang was still not accepted by the logistics company. "The maximum price is 5,000 yuan. If we exceed this amount, we will not accept it." The attitude of the logistics company was unacceptable to the public. "Solid wood furniture is not fragile. In the past, three times in their homes, the goods were kept at the original price. Why did you limit the amount of insurance this time?" Yesterday, Mr. Chen found the Shenyang Evening News and Shenyang Net reporters to report the situation. Your own goods can be sent out as soon as possible.
Two times through the logistics of postal furniture are damaged
Mr. Chen's company is an agent of a domestic brand of solid wood furniture in Shenyang. In September of this year, Mr. Chen sent a solid wood coffee table worth 15,000 yuan to Shenyang City through Shenyang Debon Logistics. Due to fear of damage to solid wood furniture during transportation, Mr. Chen deliberately insured the price according to the original value and handed it four thousandths. Premium. Unexpectedly, the transportation was not smooth. After receiving the goods, the consumer found that the legs of the coffee table had broken and then returned the goods to Shenyang. Mr. Chen hopes that the logistics company can compensate 3,000 yuan according to the price, but the logistics company believes that Mr. Chen is not responsible for packaging and only agrees to pay 1,100 yuan. Due to the controversy between the two sides, the issue of compensation was put on hold.
In October, Mr. Chen once again went to Debon Logistics to send solid wood furniture worth 22,000 yuan to the city. With the last experience, Mr. Chen not only insured the original value, but also spent more than 400 yuan on the furniture plus a protective wooden frame. I thought this time I can arrive safely. Unexpectedly, after receiving the goods, the consumers found that the armrests and legs of the two chairs were destroyed and could not be used.
Shipping encounter limit maximum insured amount
The damage compensation for the two shipments has not been negotiated. Mr. Chen has come to business again. According to Mr. Chen’s statement, yesterday morning, he once again came to Debon Logistics, which is closer to the company, and hopes to send solid wood furniture worth 11,000 yuan to Chaoyang City. Unexpectedly, when the logistics staff saw him, he said to him, "The furniture you send is only guaranteed at 5,000 yuan, and cannot be fully valued. Otherwise, we will not accept this work."
Mr. Chen is surprised. "I have been shipping this logistics company before, every time I have a full price, but now I only limit the amount of insurance?"
Because Chaoyang was in a hurry to ask for goods, Mr. Chen, who was obsessed, waited until 6:00 from 9:00, and the logistics company insisted on rejecting the goods.
Logistics: The company is unable to undertake
Yesterday afternoon, the reporter went to Debon Logistics in Wenyuan Road, Dongling District (Hainan New District). Mr. Chen was anxiously standing next to the truck and circled.
De Peng Logistics Co., Ltd. Zhang Pengfei, manager of the business department of Wenyuan Road, Dongling District, Shenyang, said that there were two unpleasant incidents with Mr. Chen before, and they were not able to bear the compensation. For the reason why Debon Logistics damaged Mr. Chen’s goods twice, Zhang Peng said that he had no right to be interviewed, and only the headquarters could speak out.
An hour later, Mr. Xian from the public relations department of Debon Logistics Shanghai Headquarters called the reporter and said that the staff of the sales department might not be able to express the fact that they did not reject the goods of the customers, nor did they set the insured limit, but wanted the customers. Mr. Chen can make the packaging of the goods more solid. "The goods have been damaged. We have to pay compensation. Everyone does not want to see it. Logistics is definitely risky. Solid wood furniture is valuable and has certain specialities."
Provincial Consumers Association: Logistics companies have no right to refuse consumer insurance
He Min, a dissident of the Liaoning Provincial Association for the Elimination of Rights, said that logistics companies have no right to refuse consumer insurance. Insurance costs are paid to insurance companies through logistics companies. Consumers and logistics companies are contractual, and consumers and insurance companies are insurance contractual relationships. Insurance companies and logistics are cooperative agencies.
When you purchase goods that are insured or insured, you only need to find a logistics company when you make a claim, and you don't need customers to deal with insurance companies. When the goods are out of danger, they make claims for the insurance company for the customer, and the insurance company's compensation is based on the actual value of the goods.
He Min reminded that "in principle, the goods insured must have invoices or proof of the same value." The certificate of value includes sales invoices and sales contracts. If there is no invoice, the warehouse receipts, quotations, price stubs, etc. of the goods can also be provided as a reference for claims. General logistics and express delivery companies use unrecognized insurance contracts, that is, when you insure the insurance price, you pay the premium according to the value you declare, but the compensation should be based on the actual value of the goods, and the consumer will issue an invoice.
Damage to the goods shall be compensated in accordance with the Contract Law
He Min said that in recent years, the domestic express delivery industry has expanded rapidly, and the overall service has not kept up. Courier has minimized its own losses. Generally, according to the relevant provisions of the Postal Law, this risk is passed on to consumers through the insured terms. This is a typical applicable law error, express delivery has "Expression Market Management Measures", for uninsured customers, once the goods are lost, the maximum compensation is only 3-5 times of the courier. For insured customers, use the pre-printed format contracts and terms to dilute the insured amount of individual items to minimize the compensation. This is a typical overlord contract.
Where a loss occurs in the express delivery of a courier company, the compensation shall be governed by the relevant provisions of the Contract Law and other relevant civil laws. Article 312 of the Contract Law stipulates that “the amount of compensation for damage or loss of goods shall be agreed upon by the parties in accordance with its agreement; if there is no agreement or the agreement is not clear, it shall remain in accordance with the provisions of Article 61 of this Law. Undetermined, based on the market price at which the goods arrive at the time of delivery or delivery."
Air Cushion Puff,Cushion Puff,Cushion Foundation Puff,Makeup Puff
DONGGUAN YACAI COSMETICS CO.,LTD. , https://www.yacaicosmetic.com